Privacy policy

 

We highly value the protection of your personal data. In this Privacy Policy, we explain which personal data we collect, for what purposes we use it, on what legal grounds this is done, and what rights you have.

1. Data Controller

The data controller responsible for the processing of personal data through this webshop is:

JDealz, owner of the Helena & Filip webshop
Address: Kanaaldijk 251A
Email/contact: kontakt@helenaifilip.pl
Chamber of Commerce number: 99678810
VAT-number: NL005403040B74                                                                             

2. Personal Data We Collect

We may process, among other things, the following personal data:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order details and order history
  • IP address and technical data of your device
  • Any account details and communication with our customer service

3. Why We Process Your Personal Data

We process your personal data for the following purposes:

  • Processing and delivering orders
  • Handling payments
  • Answering questions and customer service requests
  • Sending service messages about your order
  • Complying with legal and tax obligations
  • Improving our webshop and services
  • Preventing fraud and misuse
  • Sending marketing messages, where consent has been given or where legally permitted

4. Legal Grounds for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Legal obligation
  • Legitimate interest
  • Consent, where required

5. Sharing Personal Data with Third Parties

We only share personal data with third parties where necessary, such as:

  • Payment providers
  • Shopify or other webshop/hosting providers
  • Email and customer service providers
  • Shipping and logistics partners
  • Suppliers or fulfilment partners for order processing, including suppliers outside the European Economic Area (EEA), for example in China
  • Accounting, legal, or tax service providers
  • Government authorities where we are legally required to do so

6. International Transfers

Because we may use external service providers, apps, suppliers, or fulfilment partners outside the European Economic Area (EEA), for example in China, personal data may be processed outside the EEA. Where this happens, we ensure that appropriate safeguards are applied in accordance with applicable privacy legislation.

7. Retention Periods

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.

8. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure, and unauthorised modification.

9. Cookies

Our webshop uses cookies and similar technologies. Necessary cookies are used to ensure that the website functions properly. For analytical and marketing cookies, we request prior consent where legally required.

10. Your Rights

Where legally applicable, you have the right to:

  • Request access to your personal data
  • Have incorrect data corrected
  • Have your data deleted
  • Restrict the processing of your data
  • Object to processing
  • Transfer your data
  • Withdraw given consent at any time

You can contact us for this via kontakt@helenaifilip.pl

You also have the right to file a complaint with a competent data protection authority, for example in the country where you live or where the possible infringement took place. For Poland, this is the President of the Personal Data Protection Office (UODO).

11. Changes

We may change this Privacy Policy from time to time. The most recent version is always available on our website.