Terms of service
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Entrepreneur: JDealz, owner of the Helena & Filip webshop, which offers products to consumers at a distance;
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organised system for distance sales, whereby exclusive use is made of one or more means of distance communication;
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the statutory period;
Durable medium: any tool that enables the consumer or entrepreneur to store information in a way that allows future consultation and unchanged reproduction;
Day: calendar day.
Article 2 – Identity of the Entrepreneur
Company name: JDealz, owner of the Helena & Filip webshop
Address: Kanaaldijk 251A
Email/contact: kontakt@helenaifilip.pl
Chamber of Commerce number: 99678810
VAT-number: NL005403040B74
Article 3 – Applicability
These Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer in such a way that it can easily be stored on a durable medium.
If additional product or service conditions apply in addition to these Terms and Conditions, they shall only apply insofar as they do not conflict with mandatory applicable consumer law.
If any provision of these Terms and Conditions is found to be wholly or partially invalid or unenforceable, the remaining provisions shall remain fully in force.
Article 4 – The Offer
The offer contains a clear and as complete as possible description of the products offered.
Obvious mistakes, writing errors, or programming errors in the offer are not binding on the entrepreneur.
Images and colours of products are displayed as accurately as possible, but minor deviations may occur due to screen settings, lighting, or production batches.
Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to accepting the offer, including at least:
- the total price including applicable taxes;
- any shipping costs;
- the method of payment, delivery, and performance;
- whether or not the right of withdrawal applies;
- the way in which the contract is concluded;
- any delivery restrictions;
- the validity period of the offer, if applicable.
Article 5 – The Contract
The contract is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically.
The entrepreneur takes appropriate technical and organisational measures to secure the electronic transfer of data and ensures a safe web environment.
Within legal limits, the entrepreneur may investigate whether the consumer is able to meet their payment obligations and is entitled to refuse an order or attach special conditions to its execution if there is an objective justification for doing so.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from a contract relating to the purchase of a product within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the consumer, or a third party designated by the consumer who is not the carrier, physically receives the product.
To exercise the right of withdrawal, the consumer must inform the entrepreneur within this period of their decision to withdraw from the contract by means of an unambiguous statement, for example by email.
After notifying the entrepreneur of the withdrawal, the consumer must return the product no later than within 14 days.
The consumer may only handle and inspect the product as they would be allowed to do in a physical store. If the product has been used beyond what is necessary to determine its nature, characteristics, and functioning, the consumer may be liable for any reduction in value.
The absence of the original packaging does not automatically exclude the right of withdrawal, provided that the product otherwise meets the legal conditions for withdrawal.
Article 7 – Costs and Refunds in Case of Withdrawal
The direct costs of returning the product are borne by the consumer, unless stated otherwise or unless the product was delivered incorrectly, arrived damaged, or is defective.
The entrepreneur will refund all payments received from the consumer relating to the returned product, including any standard delivery costs paid, without undue delay and in any event no later than 14 days after the consumer has notified the entrepreneur of the withdrawal.
The entrepreneur may wait with the refund until the product has been received or until the consumer has provided proof that the product has been returned, whichever occurs first.
The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
Article 8 – Exclusion of the Right of Withdrawal
Exclusion of the right of withdrawal is only possible insofar as this is permitted by law.
If a product is excluded from the right of withdrawal, this will be clearly stated before the contract is concluded.
Exclusion is possible, among other things, for:
- products made according to the consumer’s specifications or clearly personalised products;
- sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery.
Article 9 – The Price
The prices stated in the offer include applicable taxes, unless expressly stated otherwise.
Any additional costs, such as shipping costs, import duties, taxes, or other mandatory costs, will be clearly communicated to the consumer before completing the order, insofar as they apply.
Customers will not be confronted with unexpected mandatory costs that were not clearly stated in advance.
Obvious errors in prices or product information are not binding on the entrepreneur.
Article 10 – Conformity and Legal Rights
The entrepreneur guarantees that the delivered products comply with the contract, the reasonable expectations the consumer may have, and the legal requirements applicable at the time of delivery.
If a product is defective, does not conform to the contract, or has been delivered incorrectly, the consumer is entitled to the legal remedies available under applicable consumer law, such as repair, replacement, price reduction, or refund, depending on the circumstances.
Any commercial guarantees provided by the manufacturer or supplier do not affect the consumer’s statutory rights.
Article 11 – Delivery, Product Origin, and Performance
The entrepreneur will exercise the greatest possible care when receiving and fulfilling orders.
Products sold through this webshop may be shipped directly from suppliers or fulfilment partners in China. As a result, delivery times may be longer than for products shipped from Europe.
Where possible, the expected delivery time will be stated on the website, on the product page, or during checkout. Delivery times are indicative and may vary due to external circumstances such as carrier delays, customs processing, holidays, or other delays beyond our control.
The place of delivery is the address provided by the consumer to the entrepreneur.
The entrepreneur will fulfil accepted orders within the agreed delivery period or, if no delivery period has been agreed, without undue delay and no later than within 30 days, unless a longer period has been expressly agreed with the consumer.
If delivery is delayed or if an order cannot be fulfilled, or can only be partially fulfilled, the consumer will be informed in a timely manner.
The risk of loss or damage to products passes to the consumer at the moment the product has been received by the consumer or by a third party designated by the consumer, unless mandatory law provides otherwise.
Article 12 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid at the time and via the payment method offered during the ordering process.
The consumer is obliged to immediately report any inaccuracies in provided or stated payment details to the entrepreneur.
If payment is not made, the entrepreneur is entitled, within the limits of the law, to take appropriate measures.
Article 13 – Complaints
Complaints about the performance of the contract can be submitted by the consumer via kontakt@helenaifilip.pl, stating sufficient information to allow the complaint to be assessed.
The entrepreneur aims to respond to complaints within 14 days of receipt. If a complaint requires more time, the consumer will receive confirmation of receipt within that period, together with an indication of the expected handling time.
Submitting a complaint does not affect the consumer’s statutory rights.
Article 14 – Privacy and Data Protection
The entrepreneur processes personal data in accordance with applicable privacy law and the Privacy Policy published on the website.
For more information about the processing of personal data, please refer to the Privacy Policy on the website.
Article 15 – Applicable Law and Disputes
Contracts between the entrepreneur and the consumer are governed by Dutch law. This choice of law does not affect the mandatory consumer rights that apply in the country where the consumer resides.
Disputes will be submitted to the competent court, taking into account the mandatory rules of applicable consumer law.
Article 16 – Final Provisions
The entrepreneur reserves the right to amend these Terms and Conditions from time to time.
The version of the Terms and Conditions that applied at the time the order was placed shall always apply to the contract, unless mandatory law requires otherwise.