Shipping policy
We do our utmost to process and ship your order as quickly and carefully as possible.
1. Processing Time
Orders are generally processed within a few business days. During busy periods, promotions, or around holidays, processing may take slightly longer. Once your order has been processed and shipped, you will receive a confirmation by email.
2. Product Origin and Shipping
Our products may be shipped directly from our suppliers or fulfilment partners in China. As a result, delivery times may be longer than for products shipped from Europe.
3. Shipping Methods
We work with reliable shipping partners to deliver your order safely and correctly.
4. Delivery Time
The estimated delivery time depends on the destination and the chosen shipping method. Where possible, the expected delivery time is stated on the website or during checkout. Delivery times are indicative and may vary in exceptional cases due to external circumstances, such as delays with carriers, customs processing, or high order volumes.
5. Shipping Costs
Shipping costs are clearly displayed during checkout before you place your final order.
6. Import Duties, Taxes, and Additional Costs
Where applicable, we will clearly state before purchase whether import duties, taxes, or other additional costs are included by us or are the responsibility of the customer. Customers will not be faced with unexpected mandatory costs that were not clearly stated in advance.
7. Track & Trace
If available, you will receive a track & trace code that allows you to follow your order.
8. Incorrect Delivery Address
The customer is responsible for entering a correct and complete delivery address. If an incorrect address is provided, this may lead to delays, failed delivery, or additional costs.
9. Package Not Received
Have you not received your order within the expected timeframe? Please contact us at kontakt@helenaifilip.pl. We will investigate with the carrier what happened to the shipment and, if necessary, offer an appropriate solution.
10. Delivery Restrictions
If delivery restrictions apply to certain countries, regions, or addresses, this will be clearly stated on the website or during checkout.
11. Contact
Do you have questions about shipping or delivery? Please contact us via:
kontakt@helenaifilip.pl